Refund policy
Last updated: 28 August 2026
Reviews on this site are free, so this covers only the two optional paid services on the submit page. The short version: before we start work you get a full refund, and once the work is delivered we generally cannot refund it. The one case people ask about most is a verdict they did not want, and that is answered below. How the ratings themselves are built is set out in how we score.
What this covers
- Reviews on this site are free. Two paid services exist on the submit page and nothing else is for sale: expedited review at $50, one time, and sponsored placement at $99 per month. What each one buys, and what neither buys, is set out on the submit page itself. This page covers only the money.
How payment works
- Paid options are arranged manually. We send a Payoneer payment request and the clock starts when it clears. We do not take card payments.
- Eligible refunds are returned through the original payment method. Processing takes about five to ten business days after approval, with additional time depending on the payment provider or the receiving bank.
Expedited review, $50, one time
- Before we start: full refund, no questions asked.
- If we decline your tool: full refund. We keep payment only for work we actually do.
- Once the review is published: the service has been delivered, so it is not refundable. Expedited review buys speed, not a particular verdict, so a critical review is not grounds for a refund.
Sponsored placement, $99 per month
- Before the slot goes live: full refund.
- If we decline: full refund.
- Once it is live: the placement is reserved and running, so it is not refundable for that period. If we take the slot down early for a reason on our side, we refund the unused days pro rata.
Why a low score is not a refund
- This is the case worth explaining once, plainly, rather than arguing case by case.
- Expedited review buys a place at the front of the queue and a permanently published review. It does not buy a score, a ranking position or a recommendation, and we say so before you pay. The rating is decided from the evidence, exactly as it would be for a free review. A verdict you do not like is the service working as described, not a service failure.
- If the problem is a fact rather than the verdict, that is a correction and it has its own route. Send us the page, the claim as we published it, and a source we can open. A confirmed error is fixed and the correction is dated on the page itself. That applies to every review here, paid or free.
How to request a refund
- Reply to your payment email, or write to [email protected] with the tool name and what you paid. We reply within a few business days and process eligible refunds within about five to ten business days, depending on how quickly the payment provider or your bank settles it.
Questions or disputes
- If something does not look right, please write to us first. We are a small operation and easy to reach, and we would much rather sort it out directly.
We may update this policy, and the date at the top of this page changes when we do. The version you bought under is the one that applies to your purchase.